
Case Studies
Penny's Approach: Compassionate Guidance Through Cancer Recovery and Wellness
Penny's Journey

The Overwhelming Shock of Diagnosis
The timing of Penny's diagnosis, coinciding with the brink of lockdown, presented unique challenges. Beyond the looming medical treatments, practical concerns surfaced, particularly around personal care. While aware of impending chemotherapy, Penny found herself unexpectedly preoccupied with the impact on her skin and hair.
The loss of eyelashes and eyebrows proved to be the most profound challenge to her sense of self. "They define your face," she notes, explaining how their absence made her feel as though she was "fading away and losing my identity." This deeply personal struggle drove her to focus on natural skincare, seeking control over what she put on her body. Finding a hairdresser willing to cut her hair as she began chemotherapy was another hurdle, with several salons turning her away due to perceived risk. It was a moment of profound vulnerability until she met Tina, a compassionate stylist who "guided me through it all and how to cut my hair. I will never forget that." This experience underscored the critical need for understanding and support in unexpected places.
Navigating Identity Amidst Treatment and Lockdown
For Penny, the diagnosis of breast cancer during the tumultuous onset of the pandemic came as an "absolute complete shock." Despite an inkling that cancer might be a possibility, the reality was profoundly overwhelming. "Shock more than anything is what I felt," Penny recalls, describing a feeling of inability to process the life-altering news. This initial period was a blur, a testament to the emotional intensity of such a diagnosis.
Hear in her own words:
Lessons Learned on the Road to Recovery
Penny's journey through cancer and recovery imparted invaluable life lessons. She learned the profound importance of living for the moment and "taking each day as it comes and not to think too far ahead." Her experience highlighted that cancer is not a "one size fits all" challenge; it comes with unique difficulties at every stage—before, during, and after treatment.
Crucially, Penny discovered the power of movement and wellness in healing. "It’s important to keep moving and take time for your wellness," she advises, finding solace and strength in activities she loves, such as dancing and long walks.
A Passion for Signposting and Support
Inspired by her own journey, Penny developed a deep passion for using her experience to help others. She accepted invitations from various organisations to share her story through talks, videos, and blogs, aiming to "inspire others who find themselves under immense stress." Her goal is to use her "personality and own experience in a positive way to support the next person behind me."
Penny is a steadfast advocate for fostering cancer awareness across all cultures and ethnicities, stressing the vital importance of recognising any bodily changes, not just a lump. She recently exemplified this dedication at an NHS Pathfinder event for cancer awareness, where she actively promoted breast screening for over 70s, directly signposting individuals to the breast unit.
Her talent for building meaningful connections and providing compassionate guidance is evident in the feedback she receives. Zoe, an Integrated Neighbourhood Support Manager, describes Penny's contributions as "significant" with "effective stakeholder engagement, organisational and interpersonal skills." Zoe noted Penny's support for student volunteers in a Mental Health and Wellbeing event, affirming her "talent for building meaningful connections makes her an asset to any health and wellbeing initiative."
Furthermore, a touching testimonial from an individual Penny supported online in New York illustrates the global reach and impact of her empathy: "In moments when hope felt out of reach and the days seemed overwhelmingly heavy, your words and presence made a big difference. You didn’t just offer advice — you offered reassurance, perspective, and light in the darkest of moments."
Penny's Approach: Compassionate Guidance Through Cancer Recovery and Wellness
Penny's profound personal journey with breast cancer, diagnosed during the pandemic, now infuses her work at the Hair and Skin Clinic with unique empathy and understanding. Her innate passion for creativity and well-being, previously expressed through cooking, fashion, gardening, and home styling, empowered her to forge a new direction, leading to involvement in writing, local radio, and successfully orchestrating charity events, all made possible by the invaluable backing of local businesses.
With over two decades of experience in education, Penny possesses strong skills in supporting, mentoring, and advocating for individuals, as well as effectively signposting them to resources. Her personal experience with cancer illuminated a clear need for accessible support and a compassionate, understanding ear. In response, she has expanded her expertise by training as a reflexologist, chef, Swedish masseur, and home stylist. Soon to be a qualified personal trainer, she also emphasises the crucial role of movement in the cancer recovery process.
Penny's distinct expertise stems from her firsthand experience with a cancer diagnosis, giving her an unparalleled grasp of its many effects. She is dedicated to understanding your concerns, and her primary goal is to connect you with the appropriate professionals who can support you through every stage of your path, both during and after treatment.
Penny brings a blend of personal empathy, deep understanding, and inspiring practical ideas to every interaction. Penny's client philosophy underscores that wellness is multifaceted and deeply integrated into our daily lives and surroundings. It champions the idea of staying active and exploring one's creativity as powerful tools to support overall well-being. This approach is reflected in her own life, where she adores hats and colours, has a passion for gardening and home styling, enjoys exercise and "kitchen dancing," listens to Motown and Disco, and loves arts and crafts. Ultimately, for Penny, spending time with loved ones and enjoying the simple things in life are what she loves most.